Fitness Options - delivery information
The standard delivery service is for one man deliveries via one of our couriers, or direct delivery from the manufacturer. We are able to organise a delivery day to suit the customer but cannot be held responsible for failure to deliver on stated days. Signature on delivery will be required.
This service is for heavier equipment that require at least two men to deliver. Customers will be booked in for a suitable delivery date by our Fitness Options engineers or direct delivery by the manufacturer, dependant on the equipment and location in the country. Delivery is normally within 5-10 working days. Signature on delivery will be required.
This service is available on orders placed before noon on any weekday. All goods will be sent via our courier to arrive the next working day between 9am - 6pm (applies to most areas of the country). We are able to organise a delivery day to suit the customer but cannot be held responsible for failure to deliver on stated days. Signature on delivery will be required.
Saturday delivery is available on products that are in stock on orders placed before noon. This will carry a surcharge of £35 including VAT plus the normal delivery charges (if applicable) and can be arranged by calling the store FREE on 0800 4580081. This option is not available to purchase online. All goods will be sent via our courier to arrive on the Saturday morning between 9am - 12am. Signature on delivery will be required.
An Installation service is available on most of our equipment and will be completed by our trained Fitness Options engineers who have a wealth of knowledge and experience when it comes to building fitness equipment. Prices can vary depending on which type of equipment is being purchased and where you are located in the country so please call the store FREE on 0800 4580081 for a quote, you will be surprised just how competitive we are! This option is not available to purchase online as it is a bespoke serive. Please note that some areas of the country may require installation by the manufacturer, but you will be informed of this when placing the order.
Some Parcels heavier than 5kg go via the Parcelforce standard delivery service and normally take 3-5 working days to arrive from day of despatch. We are able to give an estimated delivery date but cannot be held responsible for failure to deliver within a set period. Call the store FREE on 0800 4580081 for more information.
Parcels up to 1500g in weight go via Royal Mail 1st class post and normally take 1-2 working days to arrive from day of despatch. We are able to give an estimated delivery date but cannot be held responsible for failure to deliver within a set period. Call the store FREE on 0800 4580081 for more information.
Parcels between 2kg and 20kg in weight go via one of our Couriers and normally arrive the next working day on orders placed before noon. We are able to give an estimated delivery date but cannot be held responsible for failure to deliver within a set period. Signature on delivery will be required. Call the store FREE on 0800 4580081 for more information.
DELIVERY CHARGES
Delivery is free of charge to all destinations in England and Wales unless otherwise indicated. Any carriage that is required will be clearly marked. However, a surcharge will apply to built items and areas of Scotland, Northern Ireland, Isle of Man, Isle of Wight, Channel Islands, Scilly Isles and all European destinations in which case you will need to telephone FREE on 0800 4580081 for a quote.
DELIVERY BY CARRIER
All boxed goods will arrive flat packed to the door only and require a signature on delivery. If you have requested delivery on a specific date, Fitness Options will endeavour to fulfil your request, but because we are using a third party, we cannot guarantee it. Fitness Options will not accept liability for failure to deliver on the stated date. Carriers will not deliver at specific times, however deliveries before 9.00am, 10.00am, 12.00am and Saturday morning can be arranged at a premium. Please contact our sales team FREE on 0800 4580081 or e-mail sales@fitnessoptions.co.uk for pricing.
DELIVERY BY FITNESS OPTIONS ENGINEERS
We will always try to arrive at the arranged time, however we cannot be held responsible for late arrival due to unusual traffic situations and circumstances beyond our control. We will also try to place the equipment in your required location, but this is not always possible due to the weight and size of the equipment and the access available to us. In all cases we will ask you about access from where our vehicle can be parked to the space you wish the equipment to be installed into. Failure to notify us of any immovable obstacles, narrow or tight-turn entrances/passages etc, grass, gravel, steps/stairs or excessive distances from unloading to destination, may result in a failed installation and a callout fee.
DELIVERY BY MANUFACTURER
If the manufacturer carries out the delivery you may be asked to deal direct with the manufacturer. Deliveries by a manufacturer will only be to the ground floor although some upstairs deliveries can be pre-arranged through Fitness Options depending on access.